Live Agent
Live Agent is an online Live chat platform for education at the small & midsize level. It is a customizable solution that can scale as small business grow their customer base and online services.
Last updated
Live Agent is an online Live chat platform for education at the small & midsize level. It is a customizable solution that can scale as small business grow their customer base and online services.
Last updated
Live Agent is fully-featured help desk software that helps to bring personalization to your student interaction with an all-in-one help desk solution. It provides real-time answers to student queries. Click on the Live Agent below view will come.
User/Form ID/ Enquiry search options:
This is the student's User Id field stores user's id number when they fill out a form. It helps connect submitted entries to students on your site.
Lead details:
In this sections, attended, unattended, qualified leads are available where you can manage leads. This is an individual or organization with an interest what you are offering
Edit Student/lead details
1) How can you change your name?
You have the option to edit the name place
Customized it and place your name
2) What is Schedule?
It is an automate the appointment scheduling process to save time & make their course enrollment forms more engaging for students.
3) How to do schedule for an appointment?
Choose the schedule option
Choose your course & select the date, time as per your convenient
Make an appointment
1) How will you change course?
Select the academic year
Choose the course as per your convenient
2) What is academic year?
The period of time each year when people attend or join the school, college or University.
3) How to change academic year?
Click on the academic year
Under this admission year is there
You can choose it
4) How to change status in dashboard?
Select the academic year
Then status are available there
Change your status
Automatically transaction phase will update
5) How to change stages in dashboard?
Select the academic year
Then status are available there
Change your stages
Automatically transaction phase will update
After phase User comments section is there
Channel identities
In this channel identities, there are 4 channel preferences- DND, verified, preferred, duplicate and Whatsapp, Phone, Email, SMS can be modified as per the user preferences.
1) How do you change your whatsapp number?
Tap on the phone number.
It is an editable option
Change your phone number
Then it will automatically update
2) How do you change your mail id?
Tap on the mail id.
It is an editable option
Change your mail id
Then it will automatically update
The Last panel is agent chat window
Agent chat to enable customers to ask questions & receive information by chatting with a live agent.
It improves the support experience of students
Simplification of administrative formalities
Familiarizing students with the university's culture
Technical support and troubleshooting assistance
In this Fixture view, we can click to trigger & send messages to Whatsapp & Email related to admissions, payment, verified form, Form reminder, Holidays, Exam notification, Result notification, Sports notification, Career counselling, Parents meeting etc.
In this history view, Call log, Conversation Log, Transactional Log, User History
What is Call Log?
It is the process of collecting, analyzing & recording data on telephone call. The data can include the call origin, call destination length of the call and other transmission details. It is important information about calls that have been made, received, answer or missed by a user or an institution for a given period. It include date, time and duration along with caller names & numbers.
What is Transaction Log?
Every transaction has a transaction log that is stored within the log file. A transaction log basically records all database modification. It is used to record all the fact, transaction and database modification
